REFUND & RETURN POLICY
DATE OF LAST UPDATE: FEBRUARY 01, 2021
NON PRINT ON DEMAND PRODUCTS
In general, Gallaxia.com only offers refunds for damaged/misprinted/defective items. We do not honor buyer’s remorse.
Damaged Items - Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please contact us at firstname.lastname@example.org
The return address will be given to you upon acceptance of a return. When we receive a returned shipment, an automated email notification will be sent to you.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Gallaxia.com does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Buyer’s Remorse - We do not refund orders for buyer’s remorse. Requests for size exchanges, do not like the item etc will not be honored. Please know your size and understand what you are ordering before making a purchase. Thank you.